‘I took one bed and the dog took the other, so my husband was FORCED to sleep on the floor.’: A hotel clerk rejects an outrageous refund demand after an entitled elderly couple blames the establishment for not providing a third bed—for their dog

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    So this older married couple and their dog come to stay at my hotel one night. As
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    part of the check in procedure, I confirmed the type of room held on the reservation;
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    they had booked a standard room with two queen- sized beds. They agreed that
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    everything was correct on their reservation, signed the reg card, and went to their room. I even
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    gave them a courtesy call 15 minutes later to make sure everything was alright with the
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    room. Again, they said everything was great. Sure enough I was scheduled to
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    work again the next morning so I was working the desk when they came to check out. The
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    conversation went something like this: Me: Good morning, did you guys
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    sleep well last night? Wife: (all huffy) Well no, my husband had to sleep on the floor
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    because there wasn't enough sleeping space! Me: What?
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    a dog and a woman each sleeping on a single bed and a man sleeping on the floor between the beds
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    (checks computer) It says you had a room with two queen- sized beds?
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    Wife: Correct. Me: So did I accidentally give you a room with only one bed? Wife: No,
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    there were two beds, but no place for our dog to sleep. I took one bed and the dog took the other, so
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    my husband was FORCED to sleep on the floor. Me: (trying to do the math) Uhh...
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    Husband: And my back hurts really bad now so we expect a full refund.
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    Needless to say I didn't give those a clowns any kind of refund. I explained that
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    if they realized they needed more sleeping space, they should have called the desk and said
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    the room wouldn't work out. We could have switched them to a more accommodati ng room. I
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    wasn't playing that game. Not my fault y'all spoiled your dog to the point that it needs an entire queen
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    sized human bed, and that you hate your marriage so much that you can't even sleep in the same bed
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    for one night. Nope, these guys really thought they had a genius plan here, but in the end some old
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    crusty guy just spent the night on the floor for $120 bucks.

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